FAQ (Frequently Asked Questions)
How long does it take for a refund to process?
We try to process refunds as soon as we get all the necessary details. If we get everything we need in your initial request, that can mean we’ll process it that same day. If we have an unusually large number of requests to handle, it might take a couple business days to get to you.
If we need more information to process your return, we’ll follow up with you by email.
We have to pay people to read refund requests and process them, so we typically only process refunds on business days (M-F).
Once we process the return, the credit may take a while to show up with your payment provider. According to Paypal, different credit card companies process refund credits at different speeds, sometimes taking up to 30 days (ouch). In a survey of 5000 online purchases from 138 retailers, StellaService found the average time to process a credit card refund was 15.8 days in 2013-2014. It really just depends on the credit card company once we release the credit on our end.
Who pays for return shipping?
We do for domestic orders typically. We’ll send you a prepaid shipping label you can print out and slap on your package.
Can I cancel or make changes to an order if it hasn’t shipped yet?
Maybe, it depends on whether it has entered production and is already being made by the printers. After order processing, selections go into production at around 6am, 10am, and 1pm Monday – Friday so it may be possible to cancel if it’s before then. If it’s already in the printing process, we’ll have to process it like a regular return. Cancelled item costs are refunded back to the original payment method, which usually takes some time to show up.
Contact us as soon as possible and we’ll see what we can do.
What if I never received my order or something is missing?
First, check behind bushes/trees/cars/things, in front of your garage, and with your neighbors. Double check the tracking info and verify it shows as delivered.
Still can’t find it? Contact us as soon as possible and we’ll get things sorted out. Sometimes things get held up by the shipping company, they deliver to a weird location, or they drop it off at the wrong address.
Let us know and we’ll resolve the issue or get a replacement out to you ASAP.
My shirt has a rectangular plastic feeling area around the print! Can I get that fixed?
Worry not, that’s the residue from the pretreatment on our shirts to help the print adhere. It comes off after your first wash of the T-shirt.